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Customer Service Agent – Remote

Stitch Fix

This is a Full-time position in Remote- US posted September 14, 2021.

Location: Remote – US

In this role, you’ll learn to work directly with clients through email and provide personalized support across our proprietary platforms. You’ll challenge your critical thinking skills as you balance the needs of our clients and our business. You’re empowered to make the best decision for each situation by thinking creatively and providing a customer service experience that feels too good to be true (but is really that good!).

You’re excited about this opportunity because…

  • You’re passionate about creating amazing client experiences through effective communication
  • You’re interested in a role with growth opportunity and are ready to begin our onboarding program with built-in promotion at proficiency (4-9 months)
  • You want to join an organization that embraces personal development and growth through individual weekly feedback and coaching sessions with your manager, ongoing training and development opportunities, and open communication tools for you and your peers
  • You want to grow your written communication skills and expand your skillset through internal opportunities

We’re excited about you because…

  • You have excellent written and verbal communication skills
  • You have experience with de-escalation and service recovery in a client-facing environment
  • You are a quick learner who is tech-savvy and open to learning and working with new tools
  • You are goal-oriented and prefer to work in an environment with a high level of accountability to clearly defined goals
  • You are comfortable using or learning both MacOS and G-Suite (Google Docs, Gmail, etc.)
  • You are a natural problem solver who is known for your creative solutions
  • You are able to work non-standard business hours that may include evenings until 8PM, weekends, and holidays
  • You are capable of navigating between multiple client interactions and internal systems while working toward clearly defined customer service goals
  • You want to provide personalized and compassionate support that aligns with our company brand and voice and directly impacts our client retention