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Customer Service Representative

Collabera

This is a Contract position in Johnston, IA posted May 27, 2020.

RESPONSIBILITIES: The support team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.

Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.

Common calls & emails include:
•General product questions, availability, compatibility
•Ag, Residential and Commercial, & golf product issues/complaints
•Warranty registration, and extended warranty coverage
•Out of warranty assistance
•Parts & publications lookups
•Loyalty Rewards programs REQUIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE: Skills in interpersonal communications, negotiation, and conflict resolution 6 months experience with customer service / support experience.

High comfort level and experience with consumer software applications Strong computer and troubleshooting skills Ability to work support hours and occasional holidays to support the business MS Office Job Requirements: