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Customer Success Chat Representative – Remote

Achieve Test Prep

This is a Full-time position in Remote- US posted October 20, 2021.

Location: Remote – US

Do you enjoy flexibility and the ability to work from home? Achieve provides online prep exam courses to increase students’ likelihood of earning college credits via credit-by-exam. We are an entirely virtual organization with all team members working 100% remotely.

Our Chat Support Reps provide support to customers chatting via our website, who require information about the company itself and how we can help them to pursue their career objectives, through higher education. They also ensure that they guide customers to the relevant departments in instances where they are unable to resolve any issues which are raised by customers. They spend their entire day handling chat messages from prospects and current customers, using appropriate scripts. May handle other related projects or tasks as necessary in between chats or during times with lower volume.

Responsibilities

  • Answer incoming chats in less than 30 seconds
  • Generate sales leads
  • Maintain a high level of competence by remaining abreast of any changes which will affect the customers largely
  • Provide excellent customer service on a consistent basis
  • Follow communication procedures, guidelines and policies
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the appropriate materials
  • Give appropriate solutions and alternatives to customers chatting in
  • Keep records of customer interactions, process customer accounts and file documents

Desired Skills and Experience

  • Must be able to write fluently in English
  • Excellent grammar and communication skills
  • High School Diploma
  • Proven customer support experience
  • Chat handling experience is preferred
  • Typing speed of 35-40 WPM
  • Familiarity with CRM systems and practices
  • Must enjoy communicating with customers through online written chat
  • Ability to multitask, prioritize, and manage time effectively

Job Details

Type: Full-time
Schedule: 30-39 hours per week, flexible schedule within Achieve’s Business Hours
Remote: 100% Online; home-based OUTSIDE of the USA