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Customer Success Specialist, Entry level – Remote

SwiftComply

This is a Full-time position in Remote - US posted July 2, 2020.

Location: Remote – US

The primary purpose of this role is to ensure a positive experience for our customers. The candidate should easily master new software and have a patient, positive demeanor to train and create relationships with 400+ government agencies and their compliance service providers.

Day to day responsibilities

  • Provide friendly and prompt support via email and phone using Zendesk
  • Listen carefully and empathetically to customer feedback to drive product direction
  • Become an expert in our products and understand the industries we serve to quickly and creatively help customers
  • Perform administrative tasks as needed
  • Think of ways to streamline and digitize the administrative tasks noted above
  • Follow and improve processes to scale implementation and support
  • Update and create online training center documents and videos to limit support inquiries
  • Embrace the start-up mentality of taking initiative & helping with tasks outside of defined job responsibilities

Location

  • Our offices are located in Petaluma, CA, and Portland, OR, but if you’re the perfect fit and don’t live nearby we’re open to remote working.

Benefits

  • We provide health insurance contributions, 401k match, paid time off, and a flexible working environment.

Experience

We welcome dynamic, passionate individuals who are not afraid to dive in and get their hands greasy (pun intended). Though not required, experience in the following would be helpful for the onboarding process:

  • Digital customer support
  • Account management
  • Competency with Zendesk tools
  • Wastewater/Water industry knowledge, especially with FOG and Backflow programs
  • Restaurant expertise