This job board retrieves part of its jobs from: LA Jobs | Texan Jobs | Illinois Jobs

Find jobs all over the USA

To post a job, login or create an account |  Post a Job

  Jobs all over the United States  

Bringing the best, highest paying job offers near you

previous arrow
next arrow
Slider

New

Customer Support Associate – Remote

Notarize

This is a Full-time position in Remote - US posted April 9, 2021.

Location: Remote – US

At Notarize, we’re pulling the future closer. As the first company to complete a legal online notarization, online mortgage closing, online will, online auto sale, and countless other critical transactions, we’re proud of our role in bringing industries into the digital age.

In this crucial customer-facing role, you’ll help our customers execute some of the most important transactions of their lives. We look for teammates who take initiative and exemplify empathy, support, and flexibility. If you are technologically savvy and have a proactive, helpful, can-do attitude, we’re interested in hearing from you!

What you’ll do as our Customer Support Associate:

  • Perform chat, email, and phone-based customer support
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
  • Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/toolsIdentify platform bugs and call out appropriately
  • Provide product feedback and suggestions
  • Take on additional responsibilities and grow your career
  • Other operational and administrative duties as needed based on business needs, bandwidth, and customer demands

You are:

  • An excellent writer and verbal communicator
  • Committed and focused, with the follow-through and drive to see problems through to resolution
  • Capable of diffusing tension to work through the issues at hand
  • Able to multi-task, prioritize and manage time effectively
  • Flexible and cooperative in your approach to working with others
  • Patient in helping others resolve tech issues
  • Comfortable and enthusiastic about technology

Some of our benefits:

  • Competitive hourly rate
  • Heavily subsidized medical, dental, and vision
  • 401k with 4% match
  • Small, cross-functional teams
  • Strong emphasis on collaboration & mentorship
  • Business casual work environment
  • On-the job-training and ongoing coaching and development

Available Shifts:

  • Tuesday – Friday 3:00pm – 12:00am ET, Saturday 1:00pm – 10:00pm ET