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Field Service Representative (Remote)

McKesson Corporation

This is a Full-time position in Remote - US posted May 27, 2020.

Location: Remote – US

Current Need
We are seeking a Field Service Representative to join our team. The ideal candidate will reside in the Houston, Texas. The territory for this position will cover Southeast Texas.

Position Description

The Field Service Representative (FSR) will conduct sales visits to Tier 1 & Tier 2 customer locations.    Duties include meeting with key contacts (Administrator, Executive Director, Director of Nursing,  Business Office Manager) at group customer locations to reinforce and sell McKesson value prop, facilitate on-boarding and initial customer location ordering , support key sales initiatives as directed by Sales Managers and Tier 2 National  Account Managers, manage utilization and formulary adherence, particularly with customers using a PPD pricing model and support McKesson Brand and other product conversions. FSR will also coordinate with Sales Managers and Tier 2 National  Account Manager to capitalize on incremental sales opportunities (equipment).  

Key Responsibilities

  • Execute sales calls on group customer locations as directed by National Accounts team.
  • Sell and reinforce McKesson value prop that has been sold to the corporate office to the group customer  locations.
  • Support customer on-boarding by making presentations to key people at customer locations during the first 30 days of the customers start date.
  • Introduce new products to field locations as driven by product conversions and formulary changes directed by the corporate office.
  • For PPD Customers, educate key personnel at customer locations and influence them to drive lower  product utilization and adhere to the product formulary approved by the corporate office.
  • Determine any customer satisfaction gaps at customer locations and resell value prop as needed
  • Sell products to locations as allowed by customer agreement. (equipment, housekeeping products, Specials)

Minimum Requirements
2+ years of relevant experience

Critical Skills

  • 2 years of Customer Service experience
  • Must have a valid drivers license and clear driving record
  • Strong and persuasive communication skills, ability to influence and drive customer behavior to and predetermined objective.
  • Strong consultation and communication skills; able to sell McKesson value prop and  collaborate well with a diverse range of people at customer locations; tactful, professional, and flexible
  • Able to thrive in a dynamic environment and navigate organizational complexity and change
  • Professional, engaging and confident demeanor
  • Detail oriented with good problem solving skills
  • Good reasoning abilities and sound judgment
  • Ability to work autonomously
  • High level of computer proficiency using MS Office applications
  • Able to travel up to 3-4 days per week

Additional Knowledge & Skills

  • 2 years relevant experience preferred, ideally in a customer selling situation
  • Adaptive and solution  based  sales approach to working with customers/sales teams
  • Understand technology and customer ordering systems
  • Willingness to relocate for career growth a plus

4-year degree in business or related field or equivalent experience

Physical Requirements

  • Significant amount of time performing computer and phone based work is required
  • Significant amount of time spent traveling via automobile

Agency Statement

No agencies please

Must be authorized to work in the US. Sponsorship is not available for this position.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!

Meaningful Work
•    Your job at McKesson will help millions of people get more from their healthcare
•    We deliver medical supplies to healthcare providers that make a difference in the care and life of patients
•    Help shape the future of healthcare in a meaningful career with a balanced life

Unique Benefits
•    Parental leave for moms AND dads
•    Wellness resources and rewards, such as gift cards, rebates, medical premium discounts and fitness tracking devices
•    Superb training and leadership development for career growth
•    Commuter benefits plans