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Support Operations Analyst – Remote

Confluent, Inc.

This is a Full-time position in Remote - US posted July 7, 2020.

Location: Remote – US

Dubbed an “open-source unicorn” by Forbes, Confluent is the fastest-growing enterprise subscription company our investors have ever seen. And how are we growing so fast? By pioneering a new technology category with an event streaming platform, which enables companies to leverage their data as a continually updating stream of events, not as static snapshots. This innovation has led Coatue Management, Altimeter Capital and Franklin Templeton to join earlier investors Sequoia Capital, Benchmark, and Index Ventures in the recent Series E financing of a combined $250 million at a $4.5B valuation. Our product has been adopted by Fortune 100 customers across all industries, and we’re being led by the best in the space—our founders were the original creators of Apache Kafka®. We’re looking for talented and amazing team players who want to accelerate our growth, while doing some of the best work of their careers. Join us as we build the next transformative technology platform!
About the Team: The Confluent Customer Solutions Strategy and Operations (CSGSO) team determines data driven strategies for the adoption and growth of Confluent’s business through Customer Success.
About the Role: The Support Operations Analyst is a key member of the CSGSO team that applies creativity and analytical thinking to design and implement operational dashboards, as well as design and perform data driven studies to arrive at actionable insights.


  • Create, measure, and execute strategies that guide Customer Solutions Group actions and investment.
  • Identify opportunities for efficiency gain in delivering customer success and technical support through deep dive analysis of available data, and collection of new data.
  • Communicate complicated results in a consumable way for senior management, as well as the broader organization.
  • Design and analyze dashboards to help monitor performance for all key indicators. Convert the results into actionable recommendations.

What We’re Looking For:

  • Masters of Science or applicable work experience.4+ years relevant industry experience working with SQL (large data sets/data warehousing) and R (or Python)
  • Proficiency in data visualization using multiple dashboarding tools
  • Domain-Specific knowledge regarding customer success and global technical support specific data.
  • The ability to communicate cross-functionally, derive requirements and deliver insightful analysis and/or models; ability to synthesize, simplify and explain complex problems to different types of audiences, including executives.

Come As You Are
At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.
Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.