Human Resources Business Partner – Remote

Location: Remote – US

Hi. We’re Zipline! We’re helping put technology into the hands of those that need it most – – retail workers. If you have worked in a store, you know the drill. You’re helping customers, ringing up orders, and trying to do the 30 tasks that HQ wants you to do. Some pertain to you. Some don’t. But that’s for you to figure out… all while putting out fires and keeping shelves tidy.

That’s where we come in! We turn the grind of retail communications into an engaging, effective, aha solution. The Zipline platform ensures that the right people get the right information in the right way. Everyone is on the same page, tasks are tracked and life feels less like a perpetual game of hair-on-fire.

With Zipline, employees feel more connected, understand the role they play in the brand’s mission and can feel good about the work they’re doing. This is important to us because retail is one of America’s most populous workforces but also one of the most underserved. Through Zipline, we can touch on one in four American workers who are often minority, women, and working part-time while studying or taking care of the family.

We love helping retailer workers love their jobs because we know how much better life is when you love your work. This year, Retail Zipline became a Great Place to Work-Certified. 97 percent of our employees say Zipline is a great place to work, compared to 59% of employees at a typical U.S.-based company. What’s even more impressive is that 100% of employees say, “I can be myself around here”, “I am treated as a full member here regardless of my position” and “People here are willing to give extra to get the job done.” 100 percent! You can’t beat the Zipline culture.

How do we work? Remotely. We have been 100% remote since the company was founded and we have it down to a science – – a people science. We huddle as a team weekly and as a company 3 times a week. On Fridays, we come together to learn from each other. One week it might be about opossum rescue. Another week it might be an update on our product roadmap or the results of our customer satisfaction survey. We are all masters of Zoom and love the freedom of working from home – – or vans – – or sailboats. Our work environment is one where ambition and positivity thrive and so will you. We help every employee discover their full potential by giving them opportunities to expand their skillset and develop their career at RetailZipline.

Sound too good to be true? We haven’t even gotten to our customers! Think about the best retail brands, from your favorite tennis shoes to yoga pants. They’re customers. And, in addition to dozens of specialty retailers, this year we added grocery store, pharmacy, and convenience store brands. In fact, we more than doubled our customers in 2020.

We are well funded by leading venture capital firms like Emergence Capital and ready to scale. We need your help to improve the way that this 4.4 trillion dollar industry communicates with its store employees. Cumbersome, slow, and inefficient systems should not be the status quo. Help us retool retail!

Do you have a passion for building organizational capabilities and evangelizing culture to deliver business results? We are seeking an agile People Business Partner (‘PCBP’) to collaborate with both the broader People team and business leaders on a strategic and operational level. As a PCBP within the team, you represent RetailZipline’s core values and goals to all our Zipliners and strengthen their knowledge of our purpose as a business. Encompassing all People Partner functions, specific emphasis will be on the development and roll-out of people initiatives (programs, policies, processes, and best practices), business partnering, people development, process optimization, performance management, and employee engagement.

The Impact You’ll Make

• Build business-partner relationships with management and employees to evolve business, goals, and challenges; identity and/or help to address systemic issues
• Works closely with management and team members to optimize work relationships, build morale and culture, and increase productivity and retention
• Partner with the People team to develop and roll out all the required infrastructure for a professional HR organization
• Advice and support managers regarding change initiatives, people/performance decisions and actions, talent management & development, workforce planning, retention and engagement, employee communication, culture management, inclusion and diversity, and People programs and services in support of achieving business goals
• Partner with the Talent Acquisition team to engage the right talent that fits the business needs and company culture and promotes talent diversity
• Work collaboratively with the People team to review, recommend and implement changes to processes to ensure optimization, streamlining, and compliance
• Create and drive effective development, employee relations, retention, engagement, and leadership programs
• Participate in developing, implementing, and facilitating learning and development initiatives to meet the specific business needs

Skills You’ll Bring

• 7+ years of relevant, progressive Human Resources experience, preferably in a start-up or fast-paced unstructured, fully remote environment as a PCBP supporting tech/SAAS organizations
• Agility: can effectively cope with and lead through change; ability to prioritize and smoothly lead multiple tasks; uses resources effectively and efficiently
• Passion for results; ability to deliver full-cycle projects (start to finish) and results in a timely manner
• Business Insight: understand business drivers, priorities, customer and competitor
• Demonstrable ability to handle confidential information and situations and build trust and credibility within all levels of the organization
• Ability to make recommendations to effectively resolve problems or issues by using judgment that is consistent with company culture as well as standards, practices, policies, procedures, or governmental law
• Excellent communication skills – you are an articulate and persuasive communicator

What’s in it for you:

• Remote: Join an effective remote team and work where you’re comfortable
• Stock: Ownership in a fast-growing company
• Time Off: Flexible vacation policy to encourage people to get out and see the world.
• Benefits: 401k, and world-class medical, dental, and vision policies.
• Team Fun: Twice annual company off-sites in fun locations. We’ve done New York, Costa Rica, Whistler, Palm Springs, San Diego, and Mexico City.
• Learning: Sponsorship of meetup and conference attendance.
• Great team: Working with fun, hard-working, nice people who are committed to making a difference!

We value the diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.