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People Operations Specialist – Remote

User Interviews

This is a Full-time position in Remote - US posted June 14, 2021.

Location: Remote – US

People Operations Specialist

  • Compensation: Salary (Exempt) Range: 6065k
  • Reports to: VP of People Operations
  • Department: People Operations

We believe that the best companies in the world consistently deliver products and experiences that their customers love. These are companies like Apple, Nike, and Disney. On the other side, companies fail every day because they build products that their customers don’t want or need. We know because we’ve been there. (Ask us about it.)

We also believe that the only way to consistently build products and experiences that your customers love is to talk to them. Watch what they do. Understand why they do what they do. Ask them why they choose your product over your competitor’s. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make your customers your #1 priority.

That’s why we exist. We want to help every company be as successful as Apple, Nike, and Disney. We help companies set up conversations with their customers. We’re a 60+ person, fully remote startup that is making companies more user centric. Our mission is to help teams discover and embrace user insights. We do that by making it fast and easy to talk to users or potential users to hear their feedback on product, design, and/or marketing decisions. We work with thousands of companies including industry leaders like Citibank, Amazon, and Colgate.

About the Role

User Interviews is looking for a motivated and driven People Operations Specialist to provide support for our growing company. In this role, you’ll be responsible for various people operations programs where you’ll help foster a productive and inclusive working environment and ensure the needs of the employees are met. You are an HR professional with high attention to detail and a strong customer focus. You’re curious, have a systems/process mindset, great sense of urgency, strong organizational skills, and keeping in mind the experience and expectations of our employees.


  • Oversee, facilitate, and coordinate a large portion of the new hire experience, including new hire paperwork, systems data entry, and orientation
  • Oversee Employee Engagement programs, including planning, execution, and facilitation of companywide events, awards and initiatives
  • Support recruiting efforts to expand the User Interviews teamManage onboarding processes for new hires
  • Partner with the VP of People to update and maintain policies and procedures
  • Facilitate and promote company culture that is inclusive and maintains high employee morale

What Success Looks Like

Your positive energy in the org and excellence in communications builds a sense of community. Your ability to be organized and timely in recruiting and people initiatives allows the org to run the business smoothly. You work with integrity as a key member in supporting diversity, equity and inclusion and also key people compliance and confidential projects. Finally, as a part of the User Interviews team, you constantly seek ways to support the team. You handle change gracefully, prioritize in the face of ambiguity, and take initiative to address what matters.

Experience & Qualifications

  • 2- 4 years experience as an HR Generalist
  • At least 12 years of full cycle SaaS recruiting
  • Working knowledge of Applicant Tracking Systems (ATS) Experience thinking outside the box to source best in class talent
  • Strong verbal and written communication skills – with the ability to build solid working relationships across the organization with people of varying backgrounds, skills and abilities.
  • Excellent attention to detail, critical thinking, and creative problem solving skills
  • Passion for remote work

Compensation & Benefits

  • 100% premium covered healthcare + dental + vision coverage for you
  • Annual learning stipend
  • Equipment and office setup budget
  • 401(k) with company-sponsored contribution
  • Paid parental leave (6 weeks maternal, 3 weeks paternal)
  • 15 days of PTO plus holidays and unlimited wellness days