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Senior Technical Writer

Homesite Insurance

This is a Full-time position in Boston, MA posted May 27, 2020.

Location: Boston, MA  or  Seattle, WA

Homesite Insurance was founded in 1997 and was one of the first companies to enable customers to purchase home insurance directly online, during a single visit. Since then, we’ve continued to innovate rapidly to meet the needs of our customers and their changing expectations.

One thing that’s stayed the same since our founding: our commitment to our customers, partners and employees.

Join us on our journey as we continue to grow into a powerful contender in the field of insurance.

Objectives of this Role

·         Develop comprehensive documentation for internal and external audiences

·         Obtain a deep understanding of technical systems and translate into simple, polished, and engaging content

·         Develop and maintain a detailed catalog of reference materials, including research, usability tests, and design specifications

·         Publish external narratives describing the process for consuming our API as well as the associated data models

Daily and Monthly Responsibilities

·         Research, outline, write, and edit new and existing content, working closely with the various feature teams to understand systems requirements

·         Independently gather information from subject matter experts to develop, organize, and write product information, technical specifications, and process documentation

·         Work with team leads and individual contributors to improve the documentation process for capturing ongoing changes

·         Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

·         Participate in a team defined Agile workflow for completing all assigned work, including Agile ceremonies

Skills and Qualifications

·         Bachelor’s degree in a relevant technical field or communication discipline

·         2-4 years’ industry experience as an effective technical writer

·         Proven ability to quickly learn and understand complex topics

·         Previous experience writing technical documentation for multiple audiences

·         Experience writing API documentation using interactive / exploratory tools

·         Superior written and verbal communication skills, with a keen eye for detail

·         Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Preferred Qualifications

·         Proven ability to handle multiple projects simultaneously, with an eye for prioritization

·         Firm understanding of the software development life cycle (SDLC)

·         Previous software development experience

·         Certification through the Society for Technical Communicators or similar organization

·         Experience using XML, JSON, YAML, or Markdown based tools to create documentation