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Solutions Engineer – Remote

Planet Labs

This is a Full-time position in Remote - US posted July 2, 2020.

Location: Remote – US

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet’s data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is headquartered in San Francisco, California, Earth.

About the Role:

Solution Engineers on Planet’s Professional Services team are experienced technologists who work with customers to make them successful users of Planet’s product offerings. Different users will need different kinds of help, but most importantly, you will need to be a good listener to understand users’ problems and then apply creative solutions. Your efforts will be directly visible in customers’ ability to make global change actionable.

Solutions Engineers are respected thought leaders, helping guide Professional Services projects and project teams to successful outcomes.

Impact You’ll Own:

  • Apply your expertise in remote sensing and geospatial technologies to help Planet’s Professional Services customers be successful in their adoption of the Planet Platform.
  • Understand and align Professional Services project development to your customer’s business and technology strategies.
  • Build software tools, demos and sample applications, and continuously improve the applications that customers and developers experience using Planet’s APIs and analytics endpoints.
  • Own the customer success lifecycle for Professional Services engagements, from scoping and discovery, to project execution and delivery. On any day, you may find yourself writing requirements documents, applying your expertise in data analytics, collaborating with software engineers, leading a training event, or delivering solutions to a client.
  • Champion Planet’s products and offerings in-person and via online assistance by providing training, presenting at conferences, writing technical tutorials, and publishing articles and videos.
  • Collaborate with Sales to help close business opportunities, growing Planet’s customer base and usage of Planet data across vertical markets.
  • Influence the direction of Planet’s products and offerings by gathering insights from customer engagements and the user community.
  • Interact and engage with users in Planet’s Education and Research program to source novel customer applications and unique insights.

What You Bring:

  • As a Solutions Engineer, you pride yourself on your problem-solving and analytical skills
  • You have the ability to quickly learn unfamiliar systems & code bases
  • You can handle the most stressful situations calmly
  • You often suggest ideas for new applications and processes that can improve operations
  • You’re self-motivated
  • Your ability to debug & triage complex problems is outstanding
  • You work well independently or as part of a team
  • Demonstrated ability to lead customer engagements
  • Ability to run workshops or training sessions with users

What Makes You Stand Out:

  • 3+ years experience working in a technical geospatial or remote sensing role
  • Proven ability programming with Python to process imagery, manipulate vector data, interact with APIs and build data pipelines
  • Expertise with QGIS, Esri software, GDAL or other common geospatial software
  • Degree in GIS, Computer Science, Remote Sensing, Geography or a related field

Some Press About Us:

Our CEO, Will Marshall featured on TED and featured in a Planet Blog

Planet: Bringing Space Back Down to Earth

Tiny, privately owned satellites are changing how we view the Earth features in NBC News

Planet And Rocket Lab Create Mission Patch To Honor Women In Aerospace Planet Blog