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Solutions Engineer – Remote

Text IQ

This is a Full-time position in Remote - US posted June 3, 2020.

Location: Remote – US

At Text IQ, a CB Insights AI 100 company, we are developing the next generation of AI-powered risk and compliance software. Our technology protects organizations from high-stakes compliance, privacy, and legal disasters, with customers including Fortune 200 companies, government agencies, and tech giants, as well as leading healthcare, biotech, energy, insurance, and financial institutions. Using proprietary algorithms to efficiently and meticulously analyze big data, Text IQ’s software is capable of identifying sensitive, compromising, and privileged documents — including those frequently overlooked by human reviewers. We have been featured by Forbes (“How AI Startup Text IQ Got Profitable By Shaving Millions Off Customers’ Legal Costs”).

We’re excited to announce our recent Series A $12.6M funding, led by FirstMark Capital, and are in the midst of rapidly expanding across our offices in New York, San Francisco, Vancouver, and Cork. We are seeking team players with grit and creative problem solving to join our powerhouse team. This role offers the rare, exciting chance to get in on the ground floor of a profitable, cutting-edge startup backed by Fortune 500 executives and some of the world’s most successful investors, working to develop cutting-edge AI software with applications across several industries.

We are looking for a Solutions Engineer to join our team. You will leverage your expertise in building world class enterprise solutions and create innovative AI/ML solutions for our customers. This is an excellent opportunity for a driven, growth-oriented problem solver to take a front row seat at a high growth AI startup

What your day will look like: 

  • Be the point of contact for all questions related to technical setup and deployment options
  • Own the technical workflow for our projects, manage the process, and address rising issues
  • Present enterprise grade technical solutioning using our product offerings to enable project delivery
  • Create and maintain deployment solution of our ML / AI solutions for client and partners enterprise environments
  • Assist our clients and partners in performing tests of our next generation ML / AI solutions after roll out
  • Manage and support access accounts to project environments
  • Collect application and host level logs and metric as evidence to support triaging activities
  • Collaborate with cross-functional teams to resolve technical issues with project environment
  • Identify areas of improvement based on feedback on roadmap features, customer feedback, and new product releases
  • Maintain reference architecture for project delivery
  • Maintain technical knowledge base for project delivery

We are looking for Teammates with the following qualifications: 

  • 3-5 years technical experience in a customer facing role delivering enterprise product solutions
  • Prior hands on experience with VMWare and AWS
  • Excellent interpersonal skills, both written and verbal, in communicating technical solutions
  • Customer centric mindset and responsive to customer inquiries
  • Ability to shift gears seamlessly and work independently as well as collaborating with cross-functional teams in a fast-paced, high volume environment
  • Bachelor’s degree in computer science or related Engineering fields

Technical Qualifications

  • Unix/Linux
    • System Administration
    • Linux file system management (ext4)
    • Common shell command line tools
  • File Transfer and cloud storage
    •  FTP
    • S3
  •  Virtualization Technologies
    • VMWare
    • Docker
  • Distributed Computing and Clustering
    •  Docker Swarm
  • Network and Network Security
    • IP Network
    • DNS
    •  Firewall
  • Software provisioning, configuration, and deployment tool
    • Ansible
  • Package Management System
    • Docker Registry
    • apt
    • pip
    • Anaconda
  • Some experience with databases
    • ElasticSearch
    • MongoDB
    • Redis

Bonus Qualifications:

  • Experience in fast-paced start-up environment
  • Demonstrated product experience with SOC-2 Compliance

What we offer:

  • High level of autonomy
  • Training, mentorship, and coaching from leadership
  • Fun, diverse, and open-minded team of coworkers
  • Company-paid health, dental, and vision insurance with optional life and disability coverage
  • Flexible PTO

Text IQ is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.