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Sr. Manager, Threat Research (Remote)

CrowdStrike Holdings, Inc.

This is a Full-time position in Remote - US posted May 27, 2020.

Location: Remote – US

At CrowdStrike we’re on a mission – to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-based detection, allow our customers to not only defend themselves, but do so in a future-proof manner. We’ve earned numerous honors and top rankings for our technology, organization and people – clearly confirming our industry leadership and our special culture driving it. We also offer flexible work arrangements to help our people manage their personal and professional lives in a way that works for them. So if you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to stop breaches and protect people globally, let’s talk.

About the Team

The CrowdStrike Malware Research Center is the core of Falcon’s malware detection and response capabilities. The team has a focus on understanding the threat landscape and sets the target for what Falcon should be identifying and preventing. Additionally, the MRC is responsible for understanding our capabilities, and mapping how well our machine learning and behavioral protection capabilities are doing against those threats. Where there is a gap, the MRC takes action to improve our detection stance, and improve our overall protection story. There are many parts of CrowdStrike working towards protecting customer environments, and the MRC works across all of them to ensure we are on target and providing the best protection for our current threat landscape.

MRC Investigations Team

With a cloud-based platform, Falcon provides a large volume of data that can be used to investigate what causes a detection. In some cases, the customer may indicate our detection is incorrect and we need to investigate why. Additionally, in an attempt to continuously improve, we need to hunt through the data to identify areas where Falcon may be detecting in different ways that we intended and proactively investigate if it’s because of a new threat, or if the detections are in error.

The investigations team works as a front-line team, working directly with real world data, as the primary team to track and correct detections issues in the product. Team members have a variety of malware analysis, threat research, and incident response backgrounds to assist them in finding the root cause for questionable detections.

About the Role

With a challenging role comes the requirement for a skilled manager with a background in malware response coordination and threat mitigation. Leading a team of threat researchers requires solid people managing skills for helping grow the team and supporting them in being successful in the organization. Additionally, the team’s manager must have a solid understanding of threat identification and mitigation in order to provide proper guidance and help grow the team’s skills.

Responsibilities

The manager position in CrowdStrike is not defined as a progression from an individual contributor. It is a unique career path focusing on excellence in supporting the business through scaling out their expertise while also focusing on supporting a team of candidates from new college hires to senior engineers. There is an expectation of providing expertise in how to resolve sometimes complicated detections issues quickly, and with the best possible resolution. This is a career track where you transition from your individual contributor role to being a leader and mentor to the organization, providing guidance, understanding business requirements, and helping your team achieve success in those requirements.

Requirements

  • Solid interpersonal skills are a must, along with a strong sense of empathy, to help guide employees through understanding where they are in their career and technical path.
  • A proven background in incident management and coordinating outbreak response is required.
  • Deep knowledge of the Anti-Malware space with a focus on remediation challenges is desirable to be demonstrated at an advanced skill level.
  • Being able to demonstrate the ability to work cross team to a mutually agreeable resolution in a timely manner is required.
  • The successful candidate will be able to demonstrate an attention to detail with a focus on tracking many active priorities simultaneously.
  • Bachelors or Masters in Computer Science or comparable field required.
  • 8+ years experience in the incident response field is required.
  • Strong interpersonal communications skills, with the ability to demonstrate leadership and team building expertise required.

The Investigations team is a global team with members in no less than 5 time zones around the globe. This comes with a requirement to be flexible and prompt with communications in order to not cause down time with the team, waiting for a response or direction. Some travel is required. Being able to manage remote employees effectively, including growing the organization effectively is a must.

Benefits of Working at CrowdStrike:

  • Market leader in compensation and equity awards
  • Competitive vacation policy
  • Comprehensive health benefits + 401k plan
  • Paid parental leave, including adoption
  • Flexible work environment
  • Wellness programs
  • Stocked fridges, coffee, soda, and lots of treats