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Systems Engineer (Remote)

Motorola Solutions

This is a Full-time position in Remote - US posted May 26, 2020.

Location: Remote – US

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group’s main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

Job Description

Provide onsite technical support of VESTA 9-1-1 NG9-1-1 applications including advanced troubleshooting of software, preventive maintenance of the communication system infrastructure and performance optimization of the architecture including, but not limited to servers, routers, gateways, and data infrastructure.  Maintain, optimize, test and document complex communications systems. Update cases in the ticketing system and provide weekly reports of activities and accomplishments.

The System Manager is the Customer’s primary point of contact within Motorola and acts as the communications consultant and manager of contracted services. The System Manager serves as the primary liaison who will work closely with the Customer, Systems Support Center, Dispatch Operations, Product Groups, the Factory, System Engineering, System Integration, the Field Service Organization, the Service Support Network, third party contractors, the local service provider(s) and other vendors.

The System Manager is responsible for ensuring that the Terms and Conditions of the warranty/service contract are met. This may include but not be limited to: System Administration Service, Inventory Management Service, Configuration Management Service, Site Management Service, User Support Service, Vendor Management, Operational Assessment, and System Planning Service. This person must be able to:

  • Coordinate service activities and ensure compliance to contract.

  • Ensure compliance with response/restoration time commitment.

  • Remotely diagnose system failure and facilitate call management as applicable.

  • Manage Emergency Service efforts and escalation procedures as needed.

  • Provide analysis, recommendations and fault diagnostic information to the Customer to achieve Best-in-Class system performance and utilization.

The System Manager will be proactive in managing the resources available to sustain optimal up time, five-nines system availability and maximum beneficial use of the radio system. They will regularly review service information and quality reports generated by the system service database to determine an ongoing course of action. This individual also needs to be aware of all solution offerings in our portfolio, be capable of educating the customer in those offerings and have the foresight to engage sales and engineering to package the appropriate solution to meet the customer’s needs

**Must be able to obtain background clearance as required by government customer**

Specific Knowledge/Skills:

  • Technical College degree or Industry related experience

  • Understanding of two way radio communication products, systems and services

  • Must have hands on experience with Motorola P25 7.X systems, networking, RF systems

  • Must have excellent interpersonal communication, presentation skills, including both verbal and written using all the tools and applications provided by MSI

  • Must be a self motivated team player able to work effectively with general guidance toward objectives

  • Strong working knowledge of Motorola radio systems and their application by customers.

  • Possess block diagram familiarity of two-way radio technology

  • Understanding of Distributed Telecommunications systems

  • Working knowledge of Motorola’s Technology Road-maps and their impact on customer’s future needs

  • General understanding of communications industry trends and their impact on customer’s future needs

  • Microsoft MCSE or equivalent experience

  • Cisco CCENT, CCT certifications or related experience

  • In depth installation, configuration and troubleshooting experience for Windows Server 2003, 2008, Windows XP and Windows 7 Operation Systems

  • Experience with Windows Domain architecture/integration / Active Directory

  • Experience in providing Linux/UNIX technical support to customers

  • Experience with troubleshooting various server/desktop hardware related issues

  • Experience troubleshooting LAN/WAN

  • Experience troubleshooting 3rd party application integration

Basic Requirements

  • Bachelors degree and 1+ years or 3+ years in Field/System Technician, IT, Networking experience.

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes