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Technical Solution Architect – Remote

Ventures Unlimited Inc.

This is a Full-time position in Remote  - US posted July 2, 2020.

Location: Remote  – US

Description

Role:: Technical Solution Architect (Pre-Sales, Delivery).

Skill Sets:.

East coast candidate preferred – 100 % remote but there might be some travel involved in future

Responsibilities:

  • To ensure effective service delivery by collaborating with sales, delivery and other Espire teams
  • Ensure compliance on raising proactive risk or issue with delivery team and suggest mitigation.
  • To improve Customer Satisfaction index and handle client escalation on time
  • To adhere compliance towards Client’s goal as identified/ agreed/ monitored
  • Work collaboratively with other Espire teams, including but not limited to solution architecting, presales, client interaction, internal meetings, proposal creation.
  • Involve in customer interactions, solutioning, technical discussions, scoping & collaboration with Global delivery and support teams
  • Provide smooth presales activities while collaborating with sales, delivery and other offshore teams
  • Provide solutioning assistance to offshore presales team to ensure completion of proposal on time and with quality
  • To ensure booking and billing of revenue on its part as entrusted by Espire

The desired candidate should have:

Technical experience on either Application Management (including Content management) or Customer Communication management platform. Technologies like MS Dot net, Sitecore, Umbraco/Quadient, Opentext Exstream, Streamserve, Kofax/Analytics/Integration/Cloud/RPA

Prior project management & solutioning experience using off-shore model and ensuring Quality deliverables

Good understanding of various Engagement & financial models

Managed mid to large size client engagement for different services

Revenue & Growth oriented mindset