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Order Management Specialist


This is a Full-time position in Nashville, TN posted May 25, 2020.

Location: Nashville, TN

Job Title

Order Management Specialist

Job Description

In this role, you have the opportunity to

This positions primary responsibility is to processes sales orders in conjunction with our internal project managers, factories and logistics service providers to meet customer requirements related to delivery, installation and invoicing our customers. This role is key to making sure our customers receive the right products at the right place and time and is the focal point for problem resolution for Supply Chain issues.

Be the first to help start up our brand new location in Nashville and join the Commercial Operations team.

You are responsible for (but not limited to)

  • Order integrity and timely communication with internal and external customers to resolve any order date alignment issues.  Below are some of the main job functions:
  • Ensures that a customer order detail changes, per the Project Manager, are updated timely in our Project management and ERP systems.
  • Review factory confirmed delivery dates compared to requested delivery date from the project manager and take proper action to align the dates as closely as possible.
  • Tracks order shipments to ensure on time and complete deliveries through the Merge Center and to customer sites using various logistical databases and transportation carrier websites.   Expedite delivery where applicable.
  • Acts as liaison between all functions for the entire life of the order. From order intake to invoice creation; resolving Sales Order processing issues through material delivery
  • Validates and processes Defect on Arrival (DEFOA) and Return Order requests to meet departmental turnaround times.
  • Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
  • Ensures established processes are followed and adjusted when more efficient ways of working are brought forth. Actively participate in Philips Lean culture to help drive efficiencies.
  • Completes all required and/or assigned training courses within established departmental time frames.
  • Complies with Quality Standards and Philips’ standards of business conduct.
  • Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.
  • Other duties and requirements as required

You are a part of

Governor Bill Haslam recently announced that Philips will be bringing about 800 new jobs to Tennessee. Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. This position will be a part of our Global Business Services group responsible for leading operational execution, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to build a new team in Nashville of passionate, inspirational, collaborative and diverse professionals that is powering excellence around the world for Philips to achieve our mission to improve the lives of 3B people a year by 2025.

To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree or equivalent combination of education and relevant business experience preferred.
  • 2+ years  of Supply Chain related business or administration experience is preferred
  • 2+ years of business systems experience (ex: SAP/ ERP systems, MS Office, Siebel) & Quality Management systems (ICS Control, SOX etc.) preferred.
  • Possess excellent verbal, written, and the ability to communicate clearly with both internal and external customers
  • Ability to think critically, demonstrate “outside the box” thinking, and meet time sensitive deadlines for customers and resolution of escalated issues
  • Comfortable working in a fast-paced, deadline driven collaborative team environment.
  • Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.
  • Complies with Philips’ quality standards, business conduct, and all established processes are followed
  • May be required to work overtime, based on business &/or departmental needs.

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to the Greater Nashville area.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.