Product Management Manager – EMOB (Remote Available)

Location: San Antonio, TX

Alternate locations:
Phoenix, AZ
Tampa, FL
Remote

Purpose of Job

We are currently seeking a talented Product Management Manager – EMOB

Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products. Responsible for delivering regular status reports regarding various aspects of the product. Partners with resources to gather and synthesize information used to refine and expand product features. Collaborates with the Product Management Support team and other internal resources to create and disseminate information regarding changes and updates to product features.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we’ve been a top-40 Fortune 100 Best Companies to Work For®, and we’ve ranked among Victory Media’s Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

• Leverages resources to gather analytics, competitive intelligence, and member information to support formulation of product strategy.
• Develops ideas for and provides work direction to Product Management support team for the development of training/collateral documents for use by Member Contact teams to effectively present products and services to members.
• Participates in the development of product strategy recommendations.
• Participates in the recommendations to launch new products and the evaluation and decision to buy/build or partner.
• Acts as product SME for Member Contact representatives on the features and services.
• Guides Member Contact teams on how to effectively use sales guides and provides education on products and services, including new offerings and enhancements to existing features.
• Provides responses to member inquiries elevated by Member Contact team.
• Assists in the identification and evaluation of potential providers for alliance relationships.
• Supports the Product Management Director to write and distribute press briefings.
• Conducts research on external market trends/design changes for assigned products.
• Holds responsibility for coordinating with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented, and managed in compliance with all applicable laws and regulations.

Minimum Education

• Bachelor’s Degree in Business, Marketing, Supply Chain, Statistics, or related discipline OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience

• 6 or more years of relevant industry experience in Actuary, Underwriting, Marketing or Operations.
• 2 or more years direct product management experience.
• Advanced knowledge of applicable Microsoft Office applications.
• Advanced experience in creating product briefings.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions.  This will take approximately 5 minutes.  Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred qualifications

• Marketing and card/deposits strategic experience
• Demonstrated execution of marketing plans and/or experience working with marketing to develop and execute
• Strategic thinking tied to member/customer experience
• Customer acquisition marketing strategy and a working experience with email, internal site and direct marketing
• Activation and conversion experience in financial services
• Digital product experience

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.  Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 6/2/20 by 11:59 pm CST time.