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Service Transformations – Service Fulfillment Business Process Expert


This is a Full-time position in Bothell, WA posted May 27, 2020.

Location: Bothell, WA

Job Title

Service Transformations – Service Fulfillment Business Process Expert

Job Description

In this role, you have the opportunity to

This Market Business Process Expert position is located at our Bothell, WA office and will create and drive business processes that support our service fulfillment processes. You will be our service fulfillment expert and will act as a consultant for the Life Solutions, Technology Maximizer program and Professional Services team.  To perform this job successfully an individual must be highly organized, detailed focused, and become a subject matter expert in ServiceMax, SAP, OpenText and to support the Transformation Office Management Team.

You are responsible for

  • Oversees the business processes for all identified departments and functional areas
  • Meet with key business stakeholders to prepare business case, scope, assumptions, and deliverables for projects
  • Partner with Finance, Marketing, Sales, IT, and Operations to streamline business processes and improve employee productivity
  • Analyzes inefficiencies in existing processes and recommend specific changes to effect improved efficiencies
  • Serves as liaison between stakeholders and business partners ensuring that process changes are understood and implemented
  • Create workflow diagrams, processes and procedure models and align to Philips Excellence Process Framework
  • Provides documentation, training material and training of staff on new polices, process and procedures
  • Facilitates the decision making process as appropriate
  • Performs miscellaneous job related duties as assigned
  • Ensure existing and newly developed tools are adequately documented and users are appropriately trained
  • Identify and assess future changes or process improvements to automated reporting landscape
  • Work with back office IT team to resolve system issues

You are a part of

Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people’s health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care. Headquartered in the Netherlands, Philips’ health technology portfolio generated 2015 sales of EUR 16.8 billion and employs approximately 69,000 employees with sales and services in more than 100 countries. News about Philips can be found at

To succeed in this role, you should have the following skills and experience

·       Bachelor’s Degree in relevant field or equivalent experience

·       5 years’ experience in service execution, customer service support, finance or operations environment

·       Experience in SAP and/or ServiceMax required

·       Advanced analytical and conceptual skills with ability to analyze complex problems, interprets operational needs, and develops integrated, creative solutions

·       Excellent verbal, written communication skills and presentation skills

·       Ability to interact effectively with all levels of the organization build consensus and to work through others in achieving goals and objectives

·       Good organizational, time management and project management skills

·       Demonstrated ability to work independently and in a team oriented, collaborative environment

·       Ability to handle multiple planned and unplanned tasks, roles and responsibilities

·       Ability to formulate reports and present accumulated information

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.