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Customer Svc Rep I, Svc Ctr


This is a Full-time position in McAllen, TX posted May 29, 2020.

Location: McAllen, TX


We are looking for dedicated, caring bilingual (Spanish/English) professionals who would like to assist our clients (agencies and customers) with questions and changes to their insurance policy. Infinity’s new Customer Service position provides up to 3 hours per week with limited work done on the telephone for policy support and processing work. This means 3 hours of policy support work and processing with limited phone calls.  We also offer hours that work for you!

Our contact center is open from 7 am to 8 pm Monday – Friday and 8 am to 5 pm on Saturday. The work schedule for this opportunity is: Afternoon/evening shifts with required rotating Saturdays. All times are local.

Training will be provided Monday -Friday from 9:00AM to 5:30PM for approximately 6 to 8 weeks.

Position Responsibilities:

  • Employee will review all policy information to determine if the risk meets the company’s underwriting guidelines and processes.
  • You may be asked to periodically attend office-based training or meetings as needed.

Position Qualifications:

  • 6 months previous customer service experience required. Call Center and/or insurance-related experience preferred.
  • Fluent Spanish/English communication skills, pleasant telephone demeanor, and multitasking skills required.
  • PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required.
  • Successfully completes all required new hire training as per Departmental guidelines.
  • Serves as the primary contact point for insureds, agents, and lien holders for policy related inquiries.
  • Provides Superior Customer Service and offers solutions and/or options within Company guidelines.