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Enterprise Operational Risk Executive (Remote)


This is a Full-time position in Remote - US posted May 28, 2020.

Location: Remote – US

Purpose of Job

The VP, Enterprise Operational Risk leads the enterprise’s efforts to establish an operational risk management framework that sets out the governance program, including policies, procedures, controls needed to proactively identify, assess, measure, report on, mitigate and control operational risk exposures across the organization. This executive’s responsibilities include setting standards and providing support across the enterprise to remain within the enterprise’s risk tolerance and risk appetite statements. This executive also provides independent oversight to operational risk management practices across the business. This role is focused on limiting USAA’s exposure to risks such as those resulting from human errors, process and system breakdowns, and external events to ensure a stable, reliable, safe and secure operating environment.

Job Requirements

Managerial Responsibilities

  • Leads design and oversees implementation of USAA’s operational risk strategy, taking into account USAA’s business strategy and nuanced supervisory expectations, including how they apply in a matrixed commercial environment.
  • Role models USAA’s mission, core values, culture and desired behaviors – including a culture of operational risk management.
  • Develops talent in the operational risk team to deliver performance and results – including the identification, development and retention of talent with requisite risk capabilities as well as providing leadership and overseeing performance management and staff development activities.
  • Supervises and drives operational planning of the operational risk department – including core business processes and technologies.
  • Oversees funding, budgeting and execution of operational risk initiatives and projects across the businesses and legal entities.
  • Holds self and others accountable for meeting commitments by setting and clearly communicating expectations and roles and responsibilities relative to operational risk.

Technical and Risk Responsibilities           

  • Provides independent oversight of the operational risk management program and oversee the organization’s risk-taking activities including the assessment of operational risks and issues independent of front line units.
  • Establishes Enterprise and CoSA-specific operational risk policies and associated procedures and processes — including those needed to monitor and report on risks and mitigation to key stakeholders. .
  • Develops, communicates and reinforces the organization’s operational risk tolerance and operational risk appetite statements and associated limits.
  • Oversees the risk and control self-assessment (RCSA) process to confirm quality and effectiveness.
  • Organizes and participates in business stress testing activities.
  • Provides counsel to the business on operational risk management issues through collaboration with functional leaders, business risk liaisons, and line of business leaders to identify, assess, and mitigate all relevant risks. Leads and advises key stakeholders on operational risk mitigation strategies by providing risk consultation for major initiatives and projects (including business planning).
  • Interacts, engages and challenges USAA’s line of business product and channel leaders on complex, multi-product processes and procedures to ensure risks are managed and mitigated according to risk tolerances.
  • Monitors adherence to operational risk policies and procedures and engages in ongoing communication with front line units regarding adherence to operational risk limits.
  • Identifies and assesses, on an ongoing basis, the organization’s material aggregates operational risks, escalating and reporting on significant risk breaches, variation in risk assessments, and resolutions — oversees gap monitoring, oversight and escalation.
  • Trains 1st Line of Defense on operational risk management concepts and responsibilities.
  • Develops and manages company risk dashboards to gain adherence and establish governance process for accountability from business leadership.
  • Acts as liaison with Compliance and Legal on federal and state legal and regulatory considerations.

Governance Committees

Interacts with or participates in enterprise governance committees, such as:

  • Enterprise Compliance Risk Committee
  • Enterprise Operational Risk Committee



  • Bachelor’s degree is required.
  • Advanced degree such as MBA is preferred.


  • A minimum of 12 years of experience in a technical discipline (e.g. Operational Risk) with a proven track record leading comparable operations and programs (e.g. complex operational risk programs) is required.
  • A minimum of 8 years of people leadership experience in building, managing and/or developing high-performing teams is required.
  • A minimum of 8 years of relevant experience in a large financial institution ($100 billion +), including 5+ years post-Dodd Frank, in a senior staff role within a within a risk department is required.