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Account Manager – Remote

Luxer One

This is a Full-time position in Remote - US posted May 11, 2021.

Location: Remote – US

At Luxer One, we re committed to making life simpler by automating package acceptance and providing solutions for asynchronous exchange of items. Whether it s placing lockers in Libraries for convenient pickup or solving package management challenges for corporate offices, we are dedicated to finding the best solutions for our customers.

The Luxer One New Ventures division is seeking an enthusiastic, driven, customer-centric Account Manager to join our growing team! Our Account Managers oversee the client s experience as they use our locker systems and ensure their needs are met in a timely manner. If you are a highly-motivated, tech-savvy, self-starter seeking a critically important role in a fast-paced environment, then you ve come to the right place.

Roles and Responsibilities:

  • Proactively managing the client relationship and ensuring the locker system continues to meet their ongoing needs
  • Developing a strong knowledge base of the locker system to be able to support our clients
  • Collaborating with Marketing on the production of Customer Case Studies which can be used as a sales enablement tool
  • Collaborating with internal teams to address escalated customer service inquiries and opportunities for growth
  • Assisting the Project Management team with stalled clients to encourage immediate use of the system
  • Analysing utilization data and targeting customers with high utilization for expansion opportunities
  • Providing valuable customer feedback to the Product Development teams to ensure we provide customers with a product that meets their needs
  • Taking on special projects to assist in the growth and development of the company

The Person for this role will have:

Skills

Must Haves

  • Exceptional people skills & communication skills
  • Ability to collect actionable feedback about customer usage and communicate it back to other team members

Preferred

  • Technical support skills

Experience

Must Haves

  • 2-5 years as a customer advocate/evangelist
  • Cross functional work experience

Prefered

  • Software or hardware support experience
  • Background in sales

Attitude

  • Humble, Hungry, People Smart
  • Self starter with an affinity for action & responding rapidly
  • Solutions driven
  • Focuses on the customer even when faced with challenging circumstances

Results

  • Proven track record of solving problems for customers

Cognitive Skills

  • Solid fundamentals in customer relationship management
  • Ability to think creatively/outside the box and use existing tools to solve problems for customers

Habits

  • Diligent and thorough in their planning & execution
  • Obsessed with client expectations & user experience
  • Thinks through potential outcomes & mitigates risk
  • Makes others better when working with them

Requirements

  • Bachelor s Degree Preferred
  • 5 years prior customer service or account management experience in fast-paced environment
  • Excellent written and verbal communications skills, including a confident phone presence and effective email communication
  • Advanced computer skills, previous experience with Zoho or a similar CRM
  • Proficient with Mac or Apple products

Job Type: Full-time

Benefits

In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams.

We celebrate one another s differences. Although we’re proud of our culture of diversity and inclusion, we’re working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues, and provide educational opportunities for all employees.

You’ll have opportunities to advance. We are fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored and grow.

We ve got you covered. From 401k with matching, generous PTO, flexible work arrangements and excellent medical, dental, and vision – we re there for you!