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Product Manager

LanguageLine Solutions

This is a Full-time position in Monterey, CA posted May 27, 2020.

Location: Monterey, CA

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Job Description

Would you like to be part of the team responsible for envisioning and building products that make a significant difference in people’s lives every day? Are you excited by the possibility of enabling communication through delivering translation services to the majority of Fortune 500 companies as well as providing vital interpretation services including: healthcare, banking, retail, emergency services and numerous government agencies?

LanguageLine Solutions®, a Teleperformance Company, is the global leader of On Demand Interpretation Services, providing language services to more than 28,000 clients worldwide.  We facilitate communications by bridging language and cultural barriers to help our customers create understanding, improve productivity, maximize financial performance, build loyalty, and comply with regulations and laws. We utilize the most advanced cloud platforms as well as mobile and digital technologies to instantly link to our worldwide network of over 11,000 highly skilled interpreters in 240+ languages 24x7x365.

The LanguageLine Product and Technology team is charged with the responsibility of researching, defining, building, and implementing disruptive and industry-leading products and solutions.  We employ a pragmatic buy/build/partner approach to the software, hardware, mobile and digital platforms that make up our suite of services.

LanguageLine Solutions is looking for an experienced product manager.  You will be charged with a product’s success from go-to-market through implementation, adoption, and total and complete client success.   The successful individual will inspire development of new ideas and markets based on contact with customers and prospects.  This is a multi-faceted position that requires strong interpersonal communication skills and the ability to work across teams delivering results in a fast-paced environment, collaborating and influencing across a variety of organizational functions.

Preferred primary location: Monterey, CA

Additional desired locations: San Jose or Morgan Hill

Essential Functions

The ideal candidate will work with a development counterpart to define product release requirements based on market problems. As the market expert, this candidate will work with product marketing and marketing communications to define the go-to-market strategy by providing key product and market insights.  This role will also serve as the internal and external evangelist for product offerings, working to support the sales channel and customers. Communications skills are key to success in this role.   The candidate must be prepared to communicate with all areas of the company.

This candidate will possess a unique blend of business and technical savvy that includes a big-picture vision and the drive to make that vision a reality.  This candidate must be prepared to make decisions with imperfect information, possessing the ability to lead without authority and be comfortable managing ambiguity and complexity.  This candidate must also enjoy spending time in the market to understand market problems, and finding innovative solutions for the broader market.

Success is achieved by meeting or exceeding product P&L commitments.

Key Essential Functions:

  • You are a key contributor to the team responsible for P&L for on demand audio and video interpreting for both business and direct to consumer markets. You will analyze and optimize product profitability and sales success while collaborating with vendors, operations and customer service teams to cut expense and improve efficiency.
  • Support execution of  the business revenue and budget commitment plan and development of  SWOT analysis and pricing strategy.
  • Support the customer throughout the product lifecycle including: marketing; sales; client usage, growth and adoption; and operations including technical support.
  • Discover, validate and prioritize market problems (both for existing and prospective customers) for hand off to the product development team.
  • Seek new market opportunities for our products by leveraging the company’s distinctive competence.
  • Define and size market segments.
  • Conduct win/loss analysis.
  • Determine the optimum distribution strategy.
  • Partner with the sales teams to sell products and grow revenue profitably.
  • Provide oversight of strategy, technical and marketing aspects of products in the portfolio.
  • Support and manage telephonic and video hardware/equipment buy/build/partner decisions. Manage vendor partnerships for telephonic and video hardware/equipment.
  • As the market expert, speak at trade shows, industry events and webinars.
  • Support final marketing and go-to-market plans.
  • Train the sales, implementation and customer service teams on all product enhancements.

Additional Functions

  • Provide product expertise on company initiatives and other projects/tasks.
  • Develop in-depth knowledge of competitive products and contribute to analysis of competitive strengths and weaknesses.
  • Perform such duties and assume such other responsibilities as may be required.

Qualifications

Required Qualifications

  • High drive for customer satisfaction and delivering on results.
  • 5-7+ years of marketing, development, sales, or product management experience.
  • Passionate about building products and customer success.
  • Track record of using qualitative and quantitative data to prioritize and drive decision-making. Proficient in productivity applications such as Microsoft Office, Project or Basecamp.
  • Comfortable using collaboration and CRM tools such as Slack, JIRA, Aha! and Salesforce.
  • Metrics-driven: Strong analytical and synthesis skills are a must, including the ability to absorb and process large amounts of data into actionable information.
  • Experience with best practice agile scrum development and lean startup principles.
  • Curious and comfortable holding professional conversations with our target buyers and users.
  • Strong writing and public speaking skills.
  • Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties.
  • Ability to see multiple solutions to problems and identify the optimal one for the situation.
  • Must possess excellent business judgment and a practical, common sense approach to getting things done.
  • Bachelor’s degree in Business, Computer Science, or a related field from an accredited college/university or equivalent business experience.

Preferred Qualifications

  • Subject matter expert/industry experience is a strong plus.
  • Technical aptitude and an interest in new and upcoming technologies to ensure the best possible solutions for clients.
  • Experience with Pragmatic Product Development Methodology and Jobs to be Done (JTBD) Framework.

Typical Physical Activity

Physical Demands

  • Constantly involves sitting, standing, walking, using hands to handle or feel, reaching with hands and arms, talking, and hearing.

Physical Requirements

  • Involves light physical activity performing non-strenuous daily activities of a primarily administrative nature.
  • Able to lift a minimum of 25 lbs.

Typical Environmental Conditions

  • We work in an open collaborate environment, this position will likely be exposed to moderate noise levels (i.e. discussion, computers, printers, or light traffic).

Travel Requirements

  • Up to 50% travel requirement for this position